Cancellation Policy

If you change your mind about your order, you may cancel it within 30 minutes of successful payment and receive a 100% refund. No questions asked.

To cancel within the 30-minute window, send an email to contact@successlane.io from the same email address used at checkout, with:

• —Subject line: "Cancellation request — [your order ID]"
• —A one-line note confirming that you wish to cancel.

The timestamp of your email is what counts — provided it lands in our inbox within 30 minutes of payment confirmation, your cancellation is automatically accepted.

Once 30 minutes have passed since successful payment, your order moves into active production:

• —A domain-matched recruiter is allocated to your profile,
• —Our team begins processing your intake form,
• —Writing and review work is scheduled and committed.

Because real human effort is now committed to your order, cancellation with refund is no longer available on a change-of-mind basis.

After the 30-minute window, the only path to a refund is through our 100-Day Quality Guarantee, which covers cases where you have implemented the deliverable and the measurable outcomes have not been met.

Even after the 30-minute window, a cancellation with full refund will be honoured in the following situations:

• —We are unable to deliver your order due to our own operational failure (e.g., no suitable recruiter available for your domain, technical error preventing intake).
• —You were charged twice for the same order, or a payment was processed in error.
• —Any other situation explicitly covered under the Refund Policy.

Approved cancellation refunds are processed back to the original payment method via Razorpay. Timelines depend on your payment method:

• —UPI / Wallets: 1–3 business days
• —Credit / Debit cards: 5–7 business days
• —Net Banking: 3–5 business days

You will receive an email confirmation when the refund has been initiated.

If you are unsure whether your cancellation request falls inside the 30-minute window — or you need help raising one — write to contact@successlane.io or call +91 72594 44336 during working hours (Mon–Sat, 9:00 AM – 6:00 PM IST). We will always treat your request fairly and at face value.